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Technical Support

Customer Care for North America / Latin America / Australia & NZ


Alliance offers a full range of customer care services to provide quick technical response to support reliability, productivity, and lower maintenance costs. Services include 24-hour customer service, spare parts program, training, machine audits, and maintenance program.

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Customer Service Support

24-Hour Contact

509-535-0356 Toll-Free 888-768-2200

Press 3 - 7:00am to 4:30pm PST, M-F

Press 9 - All Other Hours

Service Email

Spare Parts

24-Hour Contact

509-535-0356 Toll-Free 888-768-2200

Press 2 - 7:00am to 4:30pm PST, M-F

Press 9 - All Other Hours

Parts Email

ReadyRESERVE Parts Kits


What are the costs of downtime to a corrugated business? Maintaining a proper inventory of on-hand spare parts prevents loss of valuable production time and helps keep your corrugated box manufacturing machines operating at peak performance. Now ReadyRESERVE Parts Kits make it possible to manage your downtime risk by choosing the optimum level of parts inventory within your budget.   

Machine Training 

Manpower turnover is a challenge in almost every industry and an important solution to sustain productivity is consistent training that is easily understood. 


To assist our box plant customers, Alliance engineers and service experts have prepared a series of best practice videos to help machine operators and maintenance staff get the most productivity from Alliance equipment. 

Preventive Maintenance


Preventive maintenance equals reduced corrugated box manufacturing machines downtime and improves productivity. We can develop standard or custom preventive maintenance programs to ensure your Alliance equipment stays in top running condition. 


If a safety or service issue comes up, we find out what happened, why it happened, and how to fix it. Then we issue a safety or service bulletin so you can keep your machine operating safely and efficiently. 

Click Here for Safety and Service Bulletins.  

For passwordcontact your Regional Manager.

Installation Services


We provide a wide array of installation services for corrugated box manufacturing machines. Whether you are looking for project planning, project management, installation labor, machine relocation, or machine commissioning, we have the skills and experience to ensure on-time, high-quality results.

Retrofit Kits


Would you like to get more out of your corrugated box manufacturing machines?  Would you like to improve the safety, reliability and productivity of those machines that have seen many years of production? Our engineers and technicians have developed over 100 retrofits and upgrades that focus on doing this. Contact our service departments or your sales representative to see what we can do for you.

Machine Audits


To maintain the highest performance levels, our experienced technicians conduct performance audits, pinpointing needed adjustments or recommending parts replacement to optimize your corrugated box making machine efficiency.

Box Design and Run Speed


Do you need help in determining the optimum run speed for a new box style on your J&L Specialty Folder Gluer? Call our J&L toll-free number

(888-557-3781) and our technicians will assist you.

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