Western Regions

 
North America / Latin America Region
North America / Latin America Region
North America / Latin America Region
Europe / Asia / Africa Region
Europe / Asia / Africa Region
Europe / Asia / Africa Region
Australia / New Zealand Region
Australia / New Zealand Region
Australia / New Zealand Region

Technical Support

Customer Care for North America / Latin America / Australia & NZ
 

Alliance offers a full range of customer care services to provide quick technical response to support reliability, productivity and lower maintenance costs.

Customer Service Support

24-Hour Contacts

Service Phone - 888 768-2200 press 2 (Toll Free in USA)

                              509 535-0356 press 2

Service email - support@alliancellc.com

 

Call our 24-hour contact numbers.

We are committed to supporting safe

and reliable machines.

Spare Parts

24-Hour Contacts

Parts Phone - 888 768-2200 press 1

                          509 535-0356 press 1

Parts email - alliance.parts@alliancellc.com

 

Call our spare parts specialists to get parts delivered to your doorstep or as a part of your ReadyRESERVE parts kit.

ReadyRESERVE Parts Kits

 

What are the costs of downtime to a corrugated business? Maintaining a proper inventory of on-hand spare parts prevents loss of valuable production time and helps keep your corrugated box manufacturing machines operating at peak performance. Now ReadyRESERVE Parts Kits make it possible to manage your downtime risk by choosing the optimum level of parts inventory within your budget.   

Machine Training On-line and In-plant

Manpower turnover is a challenge in almost every industry and an important solution to sustain productivity is consistent training that is easily understood. 

 

To assist our box plant customers, Alliance engineers and service experts have prepared a series of best practices videos to help machine operators and maintenance staff get the most from their Alliance equipment.

Preventive Maintenance

 

Preventive maintenance equals reduced corrugated box manufacturing machines downtime and improves productivity. We can develop standard or custom preventive maintenance programs to ensure your Alliance equipment stays in top running condition. 

 

If a safety or service issue comes up, we find out what happened, why it happened, and how to fix it. Then we issue a safety or service bulletin so you can keep your machine operating safely and efficiently.  Click Here for Safety and Service Bulletins.  For passwordcontact a Regional Manager.

Installation Services

 

We provide a wide array of installation services for corrugated box manufacturing machines. Whether you are looking for project planning, project management, installation labor, machine relocation, or machine commissioning, we have the skills and experience to ensure on-time, high-quality results.

Retrofit Kits

 

Would you like to get more out of your corrugated box manufacturing machines?  Would you like to improve the safety, reliability and productivity of those machines that have seen many years of production? Our engineers and technicians have developed over 100 retrofits and upgrades that focus on doing this. Contact our service departments or your sales representative to see what we can do for you.

Machine Audits

 

To maintain the highest performance levels, our experienced technicians conduct performance audits, pinpointing needed adjustments or recommending parts replacement to optimize your corrugated box making machine efficiency.

Box Design and Run Speed

 

Do you need help in determining the optimum run speed for a new box style on your J&L Specialty Folder Gluer? Call our J&L toll-free number

(888 557-3781) and our technicians will assist you.

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